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Return Policy

The customer is responsible for covering the shipping cost(s) of returning the product(s) to the manufacturer (not Randall’s Performance, Inc.).

 

In order to receive credit for a return:

  • *ALL return items must be packaged securely.
  • *The returned product MUST be in new, reusable condition, with all original boxes, packaging, parts, cables, manuals, hardware, and any other items included.
  • *Return items MUST be received within 30 days of the product being received by the customer.
  • *Original shipping charges will NOT be refunded.
  • *After being received, all returned items will be inspected, and, at our discretion, credit may be refused or a restocking fee of 10% may be imposed.
  • *Again, the customer is responsible for shipping costs incurred to return the product(s) the manufacturer(s).

 

Instances where credit will not be issued, but not limited to:

  • *The product has been installed and/or used and then removed.
  • *The product has been damaged from an attempt to be installed and/or used.
  • *The product is shipped back without the original box, manual and/or other hardware or parts.
  • *The seal on electrical parts has been broken.
  • *The product serial number does not match that of which was originally shipped to the purchaser.
  • *The product is deemed not reusable by Randall’s Performance.

 

For ALL returns and/or return inquiries, email us at sales@randallsperf.com and we will contact you within one business day with return instructions and details.

 

*Some manufacturers carry an "All Sales Are Final" policy (example: PPE, EFILive).

**Select non-stocking products and/or special order items may be non-refundable.